How long will it take to complete my drawing?

Our team of artists draws each portrait from scratch and we aim to get your hand-drawn picture to you in 3 - 5 days on average.

How much does it cost?

Prices vary depending on the number of characters (people/pets), illustration style (shoulders up/full body) and background style(standard/custom/none) that you choose! You can explore prices for the artwork you have in mind on the product page.

How will I get my custom portrait?

Your portrait will be a digital artwork so it will be emailed to you when it’s complete. Once you approve your artwork, you'll have the option to get it printed on a canvas, mug, poster, t-shirts, puzzles etc. (It'll be charged additionally; check out the prices on the order page).

What if I am not happy with my portrait?

Our artists are incredibly talented and always strive to do a fantastic job; however, sometimes, working from a photo, we miss a detail or the essence of the person, We are always ready to make revisions until you are 100% happy with your portrait. We have a satisfaction guarantee policy.

What can I have as my background?

Whatever you want! You can choose no background, one of our standard backgrounds or a custom background. Just let us know your idea, and we will make it happen.

Do I need to pay extra for my pets?

Yes. Pets are counted as a character.

Are there any copyrights for the drawings?

No, you own complete rights and licensing to do what you would like with it.

Can you work from more than one photo?

Yes! The more photos, the better! Ensure you’re clear about how you’d like your illustration drawn in the picture description, and leave the rest up to us.

What if I have a large group photo?

No problem. Email us, and we can get you a quote for groups as large as you need.

Will I be charged for revisions?

The customer is responsible for specifying all the details you would like in the drawing in the order drawing notes. Any details not included in the order notes will be assumed by our artist, resulting in an additional charge ($10) if the customer requires revisions.

What dimensions will my drawing provided in?

Our standard resolution is 3600 pixels x 4800 pixels (portrait) or 4800 pixels x 3600 pixels (landscape). Once you get it printed, the size will be 12" x 16" (portrait) or 16" x 12" (landscape) at 300 DPI. If you would like a different size, just let us know in your order notes.

Do you ship to all the countries?

Yes, we can ship anywhere in the world!

What are the available payment options?

We accept Visa, Mastercard, AMEX, and Discover cards. You can also pay using Paypal, Afterpay, Apple Pay, and Google Pay.

What file type will my portrait come with?

Your completed artwork will be delivered in JPG or PNG format. If you'd like the underlying layered file, just send us a request, and we’ll email it over to you.

Privacy Policy

Whilst accessing the ToonCrew website, we collect various pieces of information from you to help us provide a better service in the future.

When ordering or registering on our site, as appropriate, you may be asked to enter your: e-mail address. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience – (your information helps us to better respond to your individual needs)
To improve customer service – (your information helps us to more effectively respond to your customer service requests and support needs)
To send periodic emails

The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you agree to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page without prior notice.

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